At Batool Kollection, we are committed to ensuring your shopping experience is seamless and satisfactory. If you are not completely satisfied with your purchase, we’re here to help with our hassle-free return and exchange policy.

Eligibility for Returns & Exchanges

  1. Timeframe: Items must be returned or exchanged within 2 days of receiving your order.
  2. Condition of Items:
    • Products must be unused, unwashed, and undamaged.
    • All original tags, labels, and packaging must be intact.
    • Items that show signs of wear or alterations will not be accepted.
  3. Non-Returnable Items:
    • Intimate wear (e.g., bras, panties, shapewear) for hygiene reasons.
    • Customized or tailored orders.
    • Items purchased on sale or during promotional campaigns (unless defective).

How to Request a Return or Exchange

  1. Contact Us: Reach out to our customer support team via email at batoolkollection@gmail.com or WhatsApp at +92 337 4016400 within the eligible timeframe.
  2. Provide Details: Share your order number, the item(s) you wish to return or exchange, and the reason for the request.
  3. Approval: Once your request is reviewed and approved, we’ll guide you on the return process.

Return Shipping

  • The customer is responsible for the cost of return shipping, except in cases where the product is defective or an incorrect item was shipped.
  • We recommend using a trackable shipping method to ensure your return reaches us safely.

Refunds

  • Refunds will be processed within 7–10 business days after the returned items are received and inspected.
  • Refunds will be issued as store credit or to the original payment method, as per your preference.

Exchanges

  • Exchanges are subject to product availability.
  • If the desired item is unavailable, you may choose an alternative item or request store credit.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of receiving your order. We will arrange for a replacement or refund, and the shipping cost will be covered by us.

Important Notes

  • We reserve the right to refuse returns or exchanges that do not meet our policy criteria.
  • Batool Kollection is not responsible for items lost during the return shipping process.

For further assistance, please feel free to contact us at batoolkollection@gmail.com or +92 337 4016400. Your satisfaction is our priority, and we’re here to help!